Frequently Asked Questions
Quick answers about setup, training, orders, warranty, and using your MOMO equipment safely.
No. MOMO gyms arrive as complete, ready-to-use systems — unfold, clip on the handles or the attachment you want to use, and start training. Attachments are tool-free as well, and step-by-step setup videos for every accessory are available in the Training Hub.
Every accessory page lists compatibility at the top. As a general rule: accessories marked MOMO PRO use the PRO's dedicated mounting points and don't fit the Core, while the Pilates Kit works with both (and comes included with the PRO bundle). If you're ever unsure, contact us before ordering and we'll confirm the fit.
In-stock items ship within 1–2 business days, and you'll receive tracking as soon as your order leaves the warehouse. Some items and pre-orders have longer estimated ship dates, which are always shown on the product page before you order. We offer fast, affordable international shipping — see our Shipping Information page for delivery estimates to your region.
Absolutely. Every machine scales from very light resistance to serious loads, so you can start where you are and progress gradually. Your purchase includes free access to the Training Hub with a 10-Day Video Training program, a full exercise guide, and guided sessions for strength, Pilates, mobility, and recovery — you'll never be guessing what to do next.
We offer 30-day risk-free returns. If your purchase isn't right for you, unused items in their original packaging can be returned within 30 days of delivery. See our Refund Policy page for the full process and any exclusions.
MOMO machines carry a Limited Lifetime Warranty on the frame for registered owners, with component coverage varying by part. Register your product after purchase using the Warranty Form, and see the Warranty Policy page for full coverage details.